IDD & HCBS Support

    Scheduling & EVV for IDD and HCBS Support Services

    Match direct support professionals to individuals, verify every waiver service with EVV, and bill Medicaid — built for HCBS providers.

    Challenges

    Common IDD & HCBS Support Operational Challenges

    We understand the unique obstacles your organization faces in delivering quality in-home and mobile care.

    1

    EVV Compliance

    EVV is required for HCBS personal care and waiver services.

    2

    DSP Matching

    Matching DSPs by individual support needs and goals takes time.

    3

    Credential & Training Tracking

    DSP training, background checks, and certifications must stay current.

    4

    Waiver Billing

    Medicaid waiver billing with units and authorizations is complex.

    Solutions

    How Eclipse Solves Your IDD & HCBS Support Challenges

    Purpose-built features designed specifically for idd & hcbs support operations.

    Waiver-Aware Scheduling

    Schedule within authorized units and service types.

    EVV Verification

    GPS check-in/out and digital signature on every service.

    DSP Credentialing

    Track trainings, background checks, and certs with alerts.

    Cleaner Claims, Faster Payment

    Medicaid HCBS invoicing tied to verified visits, authorizations, and units — producing cleaner claims, fewer denials, and faster reimbursement.

    Provider Reimbursement & Payments

    Track reimbursements, generate remittances and provider invoices, and monitor payment status — no manual spreadsheets.

    Goal & Note Tracking

    Document supports and progress against ISP goals.

    Features

    IDD & HCBS Support-Specific Features

    Every feature is designed with idd & hcbs support workflows in mind, ensuring seamless integration with your existing processes.

    Individual Support Plans

    Store and reference ISPs on every visit.

    Recurring Support Schedules

    Build recurring support schedules per individual.

    Authorization & Unit Tracking

    Track authorized units against delivered services.

    Incident & Note Capture

    Capture incidents and service notes from the field.

    Guardian Portal

    Give guardians visibility into schedules and updates.

    Compliance & Utilization Reports

    Reports for state HCBS audits and utilization reviews.

    Platform Performance

    EVV-ready
    Verification
    Waiver-aware
    Scheduling
    Goal
    Tracking
    SOC 2
    Type II
    Compliance & Security

    Enterprise-Grade Compliance for IDD & HCBS Support

    Meet and exceed regulatory requirements with our certified security infrastructure.

    EVV-Ready

    Aligned with 21st Century Cures Act requirements

    HIPAA Compliant

    Full compliance with healthcare privacy regulations

    SOC 2 Type II

    Independent third-party security auditing

    256-bit Encryption

    Enterprise-grade data protection

    Ready to Transform Your Language Operations?

    Join thousands of organizations who trust Eclipse to manage their language and accessibility services. Get started with a personalized demo today.

    14-Day Money Back GuaranteeCancel Anytime