Eclipse ships improvements every few weeks. Here is what's been added recently, and how home care, home health, hospice and mobile health teams are putting each feature to work.
A toll-free number for your agency that recognizes callers by caller ID or access code, lets them choose a service from a phone menu, and connects them to your on-call team.
How care teams use it: an after-hours nurse line, telephonic check-ins, and coverage requests from facilities, all logged against the client.
Learn more about Call-In LineSave preferred and disfavored caregivers, gender, certifications, credentials and tags on a client, department or facility account. Every booking for that client opens with matching filters already applied, and an Exclude Tags filter leaves out anyone you shouldn't send.
How care teams use it: honor a client's request for a same-gender aide, keep a caregiver the family has flagged off their schedule, and send only staff with the right skills.
Learn more about Client caregiver preferencesBefore an open shift goes out, review who will receive it, include or leave out individuals, and arrange the batch plan: who is offered the shift first, the interval between batches, and the estimated time to fill.
How care teams use it: offer a shift to the client's regular caregivers first, then widen to the rest of the qualified pool.
Assign, invite or unassign a caregiver for one visit, selected visits, or this visit and every later one in the series. Eclipse still checks availability and conflicts on each date.
How care teams use it: assign a client's primary caregiver to months of recurring visits at once, and swap a caregiver out for a vacation week without touching the rest.
Save a care plan, consent form or home-access instructions to a client profile and set it to attach automatically to new visits, with role-based view permissions.
How care teams use it: the caregiver always opens the current care plan on the visit, and families or payers see only what you allow.
Notes on a client, department or facility profile can flow onto that client's visits in the section you choose (Billing, Payment, Customer, Provider or Private), as a thread that keeps office and family notes separate.
How care teams use it: allergy and pet warnings for caregivers, authorization notes for billing, and private notes only your office can see.
Send a one-off email, SMS or push message to caregivers, clients or office staff, filtered to exactly who should receive it, with a reply-to address you choose.
How care teams use it: weather closures, urgent open-shift alerts, and policy reminders without exporting contact lists.
Give each payer, facility, client or caregiver its own billing or payment schedule and time zone. The booking form warns you when a date is marked closed.
How care teams use it: holiday rates for one facility contract and different pay calendars for different caregiver groups.
Send caregiver pay records to QuickBooks as vendor bills (provider invoice or remittance) alongside customer invoices, with automatic matching of caregivers to QuickBooks vendors.
How care teams use it: contract caregiver pay lands in QuickBooks without retyping. (Eclipse tracks what you owe; you pay through your own process.)
Update clients and caregivers by CSV without overwriting fields you leave blank, and import up to 250 visits per file.