Urgent visit and trip dispatch designed for speed, quality, and reliability—with the flexibility to source your way.
Send urgent home visits and coverage requests out to your caregiver network in seconds, not hours.
Connect clients and patients with a provider virtually, on demand — for telehealth check-ins, triage, and remote consults without booking ahead.
Instantly connect a limited-English-proficient client or patient with a qualified interpreter virtually during an appointment — plain-language language access when it's needed most.
Dispatch non-emergency medical transport, mobile phlebotomy, and mobile IV trips with pickup, drop-off, and ETA tracking.
Route on-call and after-hours requests to available caregivers and clinicians around the clock, including holidays.
Prioritize the closest qualified caregiver based on real-time location, credentials, and client preferences.
Broadcast on-demand requests to your own qualified caregiver and clinician network — the closest, best-matched provider is offered the visit first.
Secure, encrypted connections that meet healthcare privacy and security requirements.
Purpose-built interfaces for administrators, clients/families, and caregivers ensure everyone has exactly what they need.
Complete operational control and visibility
Monitor active urgent visits and trips in real time, track caregiver location, and manage on-call coverage across regions.
Detailed reports on dispatch volume, response times, service mix, and cost analysis by branch or payer.
Configure on-call rotations and routing rules across your own provider network for seamless coverage.
Track caregiver ratings, visit outcomes, and client feedback to maintain service excellence.
Instant access for service requesters
Request an urgent visit, respite coverage, or trip from any device without complex setup.
See the assigned caregiver's ETA and live location once dispatched, with automatic status updates.
View past urgent visits, durations, and assigned caregivers for record-keeping and follow-up.
Optimized for caregivers and clinicians
Set your availability for on-demand shifts and receive incoming requests based on skills, credentials, and proximity.
Check in and out with GPS and digital client signature — an EVV-ready visit record captured automatically.
Track your on-demand visit counts, ratings, and earnings from urgent dispatch work.
See how organizations across industries rely on Eclipse On-Demand for critical communication needs.
A discharged patient needs a same-day skilled nursing visit for wound care.
Dispatch broadcasts the visit to nearby available RNs; the first accepting nurse is assigned and en route within minutes.
A dialysis patient needs a same-day non-emergency medical transport pickup.
Trip is auto-assigned to the closest available driver with vehicle type match; pickup, transit, and drop-off are tracked live.
A concierge client requests same-day IV hydration at home.
The request routes to on-call RNs credentialed for infusion; ETA and visit verification are captured on the mobile app.
A community client needs an urgent in-home behavioral health check.
Crisis request is dispatched to on-call clinicians in the service area; response times and outcomes are logged for reporting.
Manage on-demand access for any urgent home visit or mobile care trip.
Same-day non-medical companion, homemaker, and personal care
Urgent RN and LPN visits for wound care, medication, and assessments
Fill open shifts and call-outs for 1:1 nursing care
After-hours symptom management and end-of-life visits
Non-emergency medical transport with pickup and drop-off tracking
Same-day home draws and specimen pickup
On-demand at-home hydration and infusion visits
Urgent in-home behavioral and mental health response
Eclipse On-Demand provides capabilities competitors simply don't offer.
Eclipse broadcasts on-demand requests to your own qualified caregivers and clinicians — matched by skills, credentials, and proximity — so every visit is filled by your team.
On-demand visits flow seamlessly into your existing Eclipse workflows—scheduling, EVV, billing, credentialing, and reporting all in one place.
Simple, predictable subscription pricing with included booking credits. No hidden platform surcharges on top of caregiver pay.
Every dispatched visit is captured with GPS check-in/out and digital client signature — audit-ready for Medicaid EVV requirements.
When every second counts, Eclipse On-Demand delivers instant access to qualified caregivers and clinicians with the flexibility to source your way.
Every on-demand visit is protected by industry-leading security and compliance measures.
End-to-end encryption for healthcare
Enterprise security verification
Business Associate Agreements
Meets 21st Century Cures Act EVV requirements
Granular permissions and full audit trails
WCAG 2.1 AA compliant
Recurring visits, shifts, and calendar sync
Multi-payer invoicing across Medicaid, private pay, and insurance
Caregiver license, TB, and certification tracking
Analytics and dispatch insights
Toll-free phone access to your on-call care team