NEMT

    Schedule, Dispatch & Verify Non-Emergency Medical Transport

    Book trips, dispatch drivers with GPS, verify every pickup and drop-off with a signature, and bill Medicaid brokers — from one platform.

    Challenges

    Common NEMT Operational Challenges

    We understand the unique obstacles your organization faces in delivering quality in-home and mobile care.

    1

    Booking & Routing

    Booking and routing trips efficiently across a wide service area.

    2

    Trip Verification

    Proving pickups and drop-offs actually happened on time.

    3

    Driver & Vehicle Compliance

    Driver licenses, vehicle inspections, and insurance must all stay current.

    4

    Broker Billing

    Reconciling Medicaid and broker trip billing is tedious and error-prone.

    Solutions

    How Eclipse Solves Your NEMT Challenges

    Purpose-built features designed specifically for nemt operations.

    Trip Scheduling & Dispatch

    Book recurring and one-off trips and dispatch to drivers in real time.

    Pickup/Drop-off Verification

    GPS location and rider signature captured on each leg of the trip.

    Driver & Vehicle Credentialing

    Track licenses, inspections, and insurance with expiry alerts.

    Broker & Medicaid Billing

    Trip invoicing and reconciliation for brokers and Medicaid.

    Provider Reimbursement & Payments

    Track reimbursements, generate remittances and provider invoices, and monitor payment status — no manual spreadsheets.

    Rider Booking Forms

    Embeddable forms let facilities and riders request trips online.

    Features

    NEMT-Specific Features

    Every feature is designed with nemt workflows in mind, ensuring seamless integration with your existing processes.

    Recurring Standing Orders

    Build recurring standing orders for regular riders.

    Will-Call & Same-Day Trips

    Handle will-call, same-day, and on-demand trips.

    Trip Status & Timestamps

    Real-time trip status and full timestamp history.

    No-Show Documentation

    Document no-shows with GPS and timestamps for broker reimbursement.

    Facility Portal

    Facilities book and track trips for their patients.

    Trip Volume & On-Time Reports

    Monitor trip volume, on-time performance, and driver utilization.

    Platform Performance

    GPS-verified
    Trips
    On-demand
    Dispatch
    24/7
    Booking
    SOC 2
    Type II
    Compliance & Security

    Enterprise-Grade Compliance for NEMT

    Meet and exceed regulatory requirements with our certified security infrastructure.

    HIPAA Compliant

    Full compliance with healthcare privacy regulations

    GPS Trip Verification

    Location-verified pickup and drop-off records

    SOC 2 Type II

    Independent third-party security auditing

    256-bit Encryption

    Enterprise-grade data protection

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